The e-mail reminders seem to run fine and the lab work is integrated to where it tells the lab station to run a test and records the result afterwards. The long-awaited reporting functionality is vaporware. Releases are months apart and include one of two items: minor fixes (that sometimes introduce new bugs) and money-making opportunities for Idexx through integrations. Now, development has come to a virtual standstill. I expected some growing pains and in a few years it became a useful piece of software. I bought into Neo when it was starting out. Optimistic when I purchased it but disappointed in development The reporting could be better, but I understand they are working on reporting now. I don't like that it doesn't handle tax exempt clients, i.e. There are some things I think should be moved to company settings. I'd like to see it be a bit more flexible for the client. They are friendly, knowledgeable and quick to respond. This is the best support team I've ever worked with online. Also, you can't say enough about support. It's very easy to learn and with regular updates the system continues to get better and better. You can read the instructions, or you can allow the system to walk you through doing the task. There isn't anything that isn't covered in the "HELP ME" section. The ease of use for our team was the most important.
But I guess that will come as the client base grows. I do wish that other third party application providers were integrating more things with Neo. Once they delivered boarding, we didn't have to have any other applications to manage our hospital. We are very happy with our move from Avimark (big, costly, server-based) to web-based Neo. Overall, it’s a step in the right direction.Our overall experience has been 9 out of 10.
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IDEXX is making it much easier to accomplish this by providing veterinary professionals with a variety of time-saving options, including the IDEXX Learning Center, IDEXX NEO practice management software and the ability to order products through IDEXX online ordering. When it comes to running a profitable, successful veterinary practice, finding ways to save and optimize time is essential. Users can save their favorite products for repeat purchases, view their order history and more, all in one intuitive online dashboard.
The IDEXX online ordering platform also features the ability to reorder frequently purchased products as well as automatic ordering and delivery scheduling. In many cases, delivery of in-house laboratory supplies can be processed next-day.
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IDEXX online ordering also comes with fast, free shipping on all IDEXX companion animal products. The user-friendly web portal provides everything necessary for easy, direct ordering of things like SNAP tests, instrument slides, tubes and other consumables.
Now vet clinics can save time, money and aggravation by taking advantage of the IDEXX online ordering option. IDEXX offers a broad spectrum of small animal health care products and services to support those in the veterinary industry. By providing these educational resources, we help to strengthen the bonds that lead to healthy pets and practices, in a way that also advances the veterinary profession.” The IDEXX Learning Center helps support the profession by providing veterinary staff the ongoing education required to keep pace and provide an extraordinary level of care to their patients and clients. Ayers said in a recent press release: “Medical and practice technology is constantly evolving, changing and improving in veterinary medicine. Best of all, these resources are available free of charge.
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CE courses cover a wide range of important topics, including how to talk to clients and financial management as well as a variety of medical-related topics. The online learning portal offers a variety of different educational resources, including webinars, in-person events, tutorials and online courses. The IDEXX Learning Center have been designed by leading veterinary professionals in compliance with state-mandated CE requirements. While CE credits are necessary to keep us abreast of changes and improvements in the industry, finding the time to squeeze them in can be especially challenging. One of the biggest tasks veterinary professionals face is the requirement of continuing education.
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